Need help with CaptainU? We're here to help.
- What is CaptainU?
- What is CaptainU's relationship to my tournament?
- How do I add my players to the roster?
- Do my athletes have to pay for this?
- Why do I need to enter my athletes email addresses?
- Who has access to my players' information?
- How do my players create a profile?
- How do I view my team's player profile book page?
- What if my players don't receive the email to signup?
- When is the deadline to complete my Team profile?
- My player signed up but he is not linked to team. What should we do?
- Some athletes don't have emails, what should i do?
- Why am I receiving emails that say my team is not signed up when I have already done so?
- I have multiple teams to setup, how can I create them with the same email?
- How do I reset my password?
- Why does the wrong profile show up when I click a link on my roster?
- How do I unsubscribe from CaptainU emails?
- My team is not listed on the drop down menu. What do I do?
- How do I navigate between team accounts or team/player account?
- How do I request access to my athletes' profiles?
What is CaptainU?
CaptainU is an online recruiting platform used by over 200,000 athletes, parents, and coaches around the country. Events partner with CaptainU to provide their participants with dynamic player profiles and tools to allow athletes to be pro-active in the recruiting process by promoting themselves to college programs. For most partners, CaptainU also creates the official player profile book for the event.
What is CaptainU's relationship to my tournament?
CaptainU is an official partner of the tournament and will be providing recruiting tools around the event to help athletes, parents and coaches promote themselves and increase their exposure. This includes online player profiles, access to reach out to college coaches and the creation of a profile book.
How do I add my players to the roster?
Once you've created your team account - you can go to the "Roster" tab and enter in your player first name, last name, jersey number and email address. Once your players are added, they will receive an email with a link to click on to register and submit their profile which links to the team account. This profile information also feeds the player books.
When is the deadline to complete my Team profile?
You should complete your Team profile at least five days before the event. However, we recommend completing this as soon as possible to give your players enough time to set up or update their Athlete profiles. Please keep in mind that you can always log into your account to add or update any information.
Do my athletes have to pay for this?
All of the CaptainU Services are free around the tournament. This allows them to post a profile, get included in profile books and get recruiting information. Upon registration, we also provide a 14-day trial to try our premium features. After 14 days, they can keep their access to the premium features by upgrading to Varsity or MVP. Or they can continue to use the free profile and Rookie account for free for as long as they like.
Why do I need to enter my athletes email addresses?
Email addresses are used as the unique identifier that will allow the athletes to create online profiles and be linked to the team. These are in no way used for marketing materials or solicitation. If you are concerned with providing athletes' emails, feel free to use the emails for the parents.
Who has access to my players' information?
All athlete and team data are securely stored in the CaptainU system and will remain completely private. For further questions on privacy, please see our complete privacy policy.
How do I view my team's player profile book page?
When logged into your Team account, click the Team Profile tab. On that page, click the "Printable team PDF page" link, which will download your team's page that appears in the player profile book. The information that appears on this page is pulled from your athletes' profiles. You cannot edit this information.
How do my players create profiles?
Once you have entered your player or parents email addresses in the roster form, they will receive an email invitation to create their player profile. This will be automatically linked to the team account. The email will have the coach and team information included to make it clear who the profile will be associated with.
What if my players don't receive the email to signup?
After you enter your roster, emails are sent to all players with a link to enter their profile. If for some reason they don't receive the email, you can have them go to www.CaptainU.com/athletes/new to have them setup their profile. As long as they use the same email that you used in the roster, then they will link to the team account.
My player signed up but he is not linked to team. What should we do?
If your player tells you that they signed up on CaptainU and they are not linking to the team, then the email address they used for their profile does not match the email on your team's roster. You should contact the athlete/parent and find out which email they used for their profile. Then login to your team account and update your roster with this new email address.
Some of my athletes don't have emails. What should I do?
First you should start with the players/parents who you have emails for, enter them into the roster and save that roster. This will get those athletes immediate access to enter their profile information and you can modify and add other players later.
Once this is complete, you should check with your other athletes to see if they actually have an email or their parents have one. Note: Many athletes/parents have them even if not used much and for all your players on facebook, remember that they need an email to signup for that. If you still have problems with some athletes, email info@captainU.com and we'll help out.
Why am I receiving emails that say my team is not signed up when I have already done so?
Teams are often listed under different names or age groups, resulting in duplicate listings in our system. Forward the email you received to help@captainu.com, and include your team name and the email address you signed up with. We will make sure that your team is signed up for the event and will delete the duplicate listing.
I have multiple teams to setup, how can I create them with the same email?
You can have multiple teams registered on your email account. Once you finish setting up the first team, you should completely log out of your account. Then go back to the team signup page and register your new team from the beginning. Make sure to use the same email and password that you used with your first team and it will allow you to create new teams on the same email.
How do I reset my password?
To reset your password, go to the password reset page, which you can also access through the "Forgot password" link on the login page. Enter your email address and you will receive an email with a unique link that will allow you to reset your password.
Why does the wrong profile show up when I click a link on my roster?
If the wrong player profile shows up when you click a link on your team roster, it's because you have the wrong email entered for that player. Double check with the player what email address is used on his/her profile and enter that email address on the roster. The link will then connect to the correct profile.
How do I unsubscribe from CaptainU emails?
If you'd like to unsubscribe from CaptainU emails, click the "Settings" link then click the "Settings" link, scroll down to the bottom to the "Send me emails about" section.
My team is not listed on the drop down menu. What do I do?
If your team is not listed on the drop down menu, and you are attending the event, click the “My team is not listed” link, located right under the drop down menu. A field where you can enter your team name will appear.
How do I navigate between team accounts or team/player account?
You can navigate from your team manager accounts to your player/team accounts by clicking "settings," then clicking "other accounts," and then clicking the button of the account you'd like to access.
How do I request access to my athletes' profiles?
When logged into your Team account, click the Management tab. Under "Granted Access?" click the "Request" link next to the athlete's name whose profile you would like access to. An email will be sent to that athlete letting him or her know that you have requested access to his or her profile. Once your athlete grants you access to his or her profile, "Granted Access" will take the place of the "Request" link next to the athlete's name. Having access to your athletes' profiles allows you to view the athlete's profile, list of colleges, and list of events. You will not be able to edit any of this information.
